Please reach us at info@smartifi.tech if you cannot find an answer to your question.
We can help at all phases. If your property is older and you have low speed and/or instability, we can come in to help optimize your internet connection. If your property is currently under development, we can come in and construct your network from scratch to ensure you have the highest speed your local network infrastructure can sustain. If you are planning an event that requires internet connection, we can help plan out the temporary network infrastructure required.
In Egypt, internet is sourced from Centrals. From a Central, internet is fed through underground cables that connects to Cabins, which is the first intermediary between the Central and your Property. From the Cabins, internet is cabled to each Box on a street. The Box is the final intermediary between the Central and your Property. From the Box, your internet is cabled directly into your Property.
DSL (Digital Subscriber Line) provides access to the internet by transmitting digital data through electronic signals over telephone lines. There are two types of DSL: ADSL and VDSL.
ADSL (Asymmetric Digital Subscriber Line) is an older DSL technology that enables data transmission over copper telephone lines. These telephone lines are cabled underground from the central to the cabin, from the Cabin to the box, and then from the Box to your property using copper wires. ADSL provides a maximum download speed of 24 Mbps. Upload speeds on the other hand are much lower at 2 Mbps in perfect lab conditions.
VDSL (Very-high-bit-rate Digital Subscriber Line) is a DSL that enables faster data transmission than ADSL using light signals via fiber optic cables from the Central to the Cabin, and copper telephone lines from the Cabin to the Box and from the Box to each property. VDSL provides a download speed of up to 100 Mbps and upload speeds up to 50 Mbps in perfect lab conditions.
FTTH (Fiber-to-the-home) enables data transmission using light signals via fiber optic cables from the Central to the Cabin, and from the Cabin to the box and from the box to each property. It is one of the most advanced and fastest connections that exists today. FTTH provides a download speed of up to 1000 Mbps and upload speeds of up to 100 Mbps in perfect lab conditions, and when available from the internet provider. Fiber delivers the full speed without struggle as long as the highest speed is available. Currently in residential areas, it is limited to 100 Mbps or 200 Mbps for the download speed and 50 Mbps for the upload speed.
We do not directly alter internet that is fed from the central to the cabin. We focus on the connection from the box to your property. However, we do have strong relations with key ISPs in order to help streamline solutions to any challenges you may be facing from the ISP-side.
Every landline has a maximum capacity. We ensure that your infrastructures is setup correctly in order for your landline to always run at maximum capacity and provide you with the best speed possible for your landline type.
Please note that different landlines have different capacity for example 30 ,50 or 70 Mbps. We can set you up with a speed as high as your infrastructure can handle without the connection becoming unstable.
SmartiFi helps in obtaining the maximum speed capacity of the internet that you can receive directly from the Central, whether you have access to ADSL, VDSL, FTTH or are using a 4G router. We list below the most common issues our customers face and that can affect/slower the maximum capacity of the landline:
Typically, where you are located will inform what kind of connection you have. For example, most areas in Cairo today have VDSL, except for areas like Heliopolis and Maadi which still have ADSL. We would like to note, however, that there is consistent progression in the expansion of VDSL in those areas. FTTH is found almost exclusively in new compounds.
We can call your ISP to find out what type of connection you have.
Yes, where you are located can play a big role in your internet speed. The internet infrastructure of your area impacts the maximum capacity of your landline. However, just because you have a certain type of cable (ADSL, VDSL or FTTH) does not mean you are guaranteed to receive that speed. SmartiFi can help in ensuring that you receive the maximum capacity that your local internet infrastructure is capable of providing.
FTTH can always send the full speed that you are subscribed to, regardless of the area, as fiber technology makes it so no speed is lost between the internet provider and client. Your internet speed in this case will just depend on what speed you are subscribed to with your internet provider.
When you are looking to connect your property to the internet you sign up directly with an Internet Service Provider (or ISP). Today, there are three existing methods of accessing internet connection in Egypt via your ISP.
The first is through your landline. Your ISP can feed internet throughout the entire city and even the country, through a network of underground landline cables (either ADSL or VDSL). This underground network of cables around the city connects to each building or complex via something called a Cabin. The Cabin serves as the link between the internet infrastructure of the city and the internet structure of your building or complex, and ultimately your property.
The second method is through 4G. Instead of connecting through a landline, some people simply buy 4G routers which use cellular wireless connectivity technologies. A 4G router can receive signal from a cellular tower, just as your smart phone does, and it comes with an embedded WiFi access point inside the router.
The third method is through fiber optic cables. Fiber optic cables are one of the most advanced and fastest connection technologies that exist today. Similar to landlines, these are laid down through an underground network of cables, but these cables, instead of conducting an electric signal like your landline, emits light pulses to transmit data, allowing data to be transmitted faster than ever before.
The first step is the Inspection (or site visit). This is when we take a look at your existing network infrastructure in order to understand where your internet connectivity issues are coming from.
After the inspection, we will send you an estimated quotation of how much our solution will cost to install. If you agree to the quotation, we then work on implementing our solution into your property.
Once our work is complete, we will send you a final invoice.
The inspection takes on average one hour, however in more complicated scenarios can take up to two hours.
Typically, you should be able to see results on the same day as the installation. However sometimes, the solution we install can take up to a week to stabilize. We would like to note, that in cases where your internet issue is coming from the Central, the problem can take much longer to resolve.
We don’t stop until your internet issue is solved. It may take some time, but we will eventually get to the root of the problem.
However, if the problem isn’t resolved after one month, we will return 50% of the final invoice. If the problem isn’t resolved after two months, we will refund the full amount.
Yes, at Smartifi we strive to give you the best possible internet experience wherever you are. If you engage us to work on multiple properties, we will happily offer you a discount.